We strongly suggest you to take measurements before placing an order.
And then please use the “Size Guide” instructions and chart on every product page to help select the size that best fits you.
How to measure:
Shoulder: Stand up straight and relax your shoulders, measure from the tip of one shoulder to the other.
Chest: Measure 1" under you armholes around the fullest part of your chest including your shoulder blades.
Waist: Measure around your natural waistline, keeping the tape a bit loose.
Hip: Measure around the fullest part of the hips (about 7" down from your natural waistline), keeping tape taut.
Length: This is the length of the clothing from where your neck/shoulders/waist meet to the bottom of the clothing.
*The measurements chart shown on product pages are measurements for each garment, by size. Please use the guides and reference and compare them to your own body measurements to determine the best size. If your body measurements close to the maximum of the size, please choose one size up.
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Free Standard Shipping US$79+ (Excl. CA ZA CL CO)Orders will go through 2 phases before being delivered.
The amount of time it takes for us to prepare your order for shipment. Our normal processing time for orders is 5-8 business days.This involves the securing of stocks, in some cases, and the checking of product quality.
The amount of time it takes to receive your order after your order has shipped. Shipping times can vary depending on your location and shipping methods.
Super Savings: 12 - 20 Business days US$9+
Express Shipping: 7 - 12 Business days US$15+
*Due to the impact of the COVID-19, the shipping may be delayed. We will do our best efforts to delivery your package quickly and safely. If you have any question during this period, please contact us via E-mail: service@Hooshopin.com.
Our estimated delivery dates are based on several factors, including the destination address and how quickly we can assemble and prepare your items for shipment, please be noted the ESTIMATED DELIVERY TIME on every product page before you order them.
If your order includes multiple items, they may be shipped in separated date, experience different travel times and will often arrive on different days. If only part of your order is available for immediate shipping, we will send those items first. We will then send the remainder of the order as soon as your items are available. You will NOT be charged extra shipping for this.
Shipping days do not include weekends or holidays.
Shipping fees are calculated based on package weight and destination when you checkout. We Offer our customer free shipping on orders over $79（some countries and regions not included, Canada, South Africa, Chile and Colombia for example.）
Orders don't shipped to any of the US Territories including Hawaii, Alaska, Puerto Rico, Guam, Northern Mariana Island or APO and FPO military addresses.
We are not responsible for any delays in delivery due to destination issues, such as failing to provide a complete and correct shipping address or not being present at the address to sign and receive the package.
Here at Hooshopin, we make the utmost effort to get orders delivered on time as promised. However, we cannot provide shipping refunds in the case of national crises, holidays, natural disasters, carrier delays or other circumstances where the delay is beyond our control.
Note for taxes:
For most of the countries, our customers do not need to pay for importing fees, duties or VAT (Valued Additional Tax). However, for some limited countries (especially Germany, Italy, UK and Canada, etc.) may need to pay duties or VAT according to your countries' levying rules.
What's your return policy?
If for any reason you're not happy with your purchase, you can return your items within 7 days of your purchase for a refund. Items marked SALE / FINAL SALE / CLEARANCE are not eligible for refund, exchange.
How soon will I get my refund?
Once your items are inspected by our warehouse, please allow for 3-5 business days to receive your refund.
What's your exchange policy?
If the size and/or color of your item didn't quite work out, you can exchange your regular priced items within 30 days of your purchase for an updated color or size. We will cover the shipping for your new item.
How do I make an exchange?
To start an exchange, simply contact us via email for live chat and select 'Doesn't Fit - Too small' or 'Doesn't Fit - Too Big' as your return reason. Print your return label and promptly mail back the item that didn't work.
How soon will I receive my exchange?
We will ship your new item as soon as the returning package ships back to us.
Here are the rules:
- Items Can Not Be Returned After 30 Days.
- Return and Exchange New Items Only: Returned and exchanged clothes and accessories must be in new, unworn condition without any damages and with the original hang tag attached. When appropriate, we recommend you try on clothing with an undergarment.
- Some Items Can’t Be Returned or Exchanged: Unfortunately, Final Sale / Clearance items cannot be returned or exchanged. These items are marked as such online during your purchase to alleviate confusion. Please make note of it.
- Remember to Keep the Tags On: Please remember to keep all tags on if you want to return or exchange the item. If you return an item without the original hang tag attached, the return or exchange will not be processed.